Shipping Overview
We aim to get your order on its way as smoothly and transparently as possible. Once you place an order, it moves through two key phases: order processing (when we prepare and dispatch your items) and delivery (when your package travels to you). Delivery times vary depending on your location, carrier performance, and customs procedures where applicable.
Order Processing Time
After you complete your purchase, our team processes your order within 3 to 7 business days. This includes order verification, quality checks, packaging, and handover to the carrier. Please note that weekends and public holidays are not counted as business days.
Domestic Delivery Estimates
For customers located within our supported domestic region, standard delivery typically takes 5–10 business days after dispatch. Transit time may vary slightly depending on your specific location and the selected service level at checkout.
International Shipping Information
At this time, we do not offer international shipping. Our delivery services are currently limited to select countries and regions only. If your location is outside our supported areas, the checkout process will reflect this limitation before payment.
Shipping Costs
Shipping fees are calculated dynamically based on your destination, order weight, dimensions, and the number of items in your cart. These costs are clearly displayed in your shopping cart and finalized during checkout—no hidden charges or post-purchase adjustments.
VAT and Customs Fees
VAT is collected at checkout for all eligible domestic orders. For any shipments subject to customs review (e.g., cross-border deliveries where available), import duties, taxes, or fees may apply upon arrival. These charges are determined by local authorities and are the responsibility of the recipient.
Package Tracking
Yes—we provide full tracking for every shipped order. Once your package leaves our facility, a unique tracking number becomes available in your order confirmation email and on your account’s order history page. You can use this number to monitor progress directly with the carrier.
Delays and Unforeseen Circumstances
While we strive for consistent service, occasional delays can occur due to factors beyond our control—including severe weather, carrier network disruptions, customs inspections, national holidays, or unexpected logistical challenges. We proactively communicate known impacts when possible.
Lost or Missing Packages
If your package has not arrived within 15 business days past the estimated delivery date, please reach out to our support team. We’ll initiate a carrier investigation immediately. In cases confirmed as lost by the carrier, we’ll work with you to resolve the issue—either by reshipping or issuing a refund, depending on availability and policy alignment.
Contact Information
Our support team is ready to assist with any shipping-related questions. You can connect with us through our online contact form or by calling our customer service line during business hours. For the fastest response, please have your order number ready when reaching out.